TERMS & CONDITIONS
TERMS & CONDITIONS
We are working hard to satisfy our customer’s needs. If you didn’t find answers to your questions below or you have special requests please don’t hesitate to contact us directly.
ADVANCE PAYMENTS & CHARGES
As you are purchasing “made to order” items, we must collect a deposit for the full amount of your order and your item(s) are non-refundable. You agree in our "Terms and Conditions" to allow us up to four weeks to deliver your product. If we are unable to deliver your product after four weeks, you are entitled to request a refund of the charged amount.
RETURNS, EXCHANGES AND CANCELLATIONS
CLAZZDANCE exercises a company wide final sale policy. No CLAZZDANCE piece can be returned or exchanged for any reason barring errors made in the production of the piece(s). If there is a fault in production you must send an email explaining in detail what the problem is and your order number if applicable. You may be asked to provide a digital photo of the problem before we agree remake your piece.
DO NOT SEND ANYTHING BACK UNLESS YOU HAVE CONFIRMATION FROM US.
Sale of discounted items are final and for no reason can be returned, exchanged, or refunded.
Items must also be: 1. Returned within 14 days of receiving your order. 2. Returned in it’s original package , with all original tags and labels attached. 3. In new condition, both unworn and unwashed. If all of these stipulations are met, we will reimburse you for return postage. Items returned that do not comply with our return policy will be discarded or returned at the customer’s expense. Only items bought directly from official representatives may be returned.
Items returned incomplete, spoiled, damaged or soiled by the customer will not be refunded.
Returns and exchanges are not admissible on discounted items or damaged items that have been price adjusted.
There are no cancellations on orders. You are purchasing a made to order item therefore once your order is placed it is automatically confirmed for production. Due to this, no changes can be made to your order once it has been placed.
BACK ORDERED ITEMS
If for any reason we are unable to fill your order due to the unavailability of material, we will contact you directly to discuss appropriate recourse.
CLAZZDANCE reserves the right to make adjustments in prices. Customers will be advised of any changes in the printed price before any order is confirmed.
CLAZZDANCE will not disclose customer information to third parties. A system is used to keep track of your shopping details in order to process your order. This system can store your address information only if you choose. Please note this option when placing your order.
No portion of the CLAZZDANCE catalog, website, or printed material may be copied or used without written approval by CLAZZDANCE
We ship worldwide using standard post.
Shipping time is separate from that spent on production. It is dependent on both the chosen shipping method, and the address of the recipient.
The recipient is responsible for all import duties, taxes, and extra costs associated with package entering the destination country.
If your package is returned because the address is incorrect, not found, or because the package was unclaimed, we will not resend the package without additional payment for the cost of resending. If it's our mistake there is no extra charge. Please make sure your address is correct, current, and that there is always someone available to claim the package.
CLAZZDANCE is not responsible for items damaged, lost or stolen in the mail.
To minimize the risk of damage or loss we will happily ship your packages using a preferred service. To do so, please contact us when placing your order.
DELIVERY & TURNAROUND
ALL CLAZZDANCE CLOTHING is HAND MADE and most often MADE TO ORDER. Therefore, production can be lengthy. Every CLAZZDANCE piece is handmade in ESTONIA. There are strict working conditions and laws, including government mandated holidays and days off. These factors will affect your production times. During holiday periods orders can take up to several weeks longer that what we normally announce at the time of making your order. Since we cannot foresee the number of orders that will come in during a given period, we cannot advise you at the time of purchase. We can only inform you of the possibility of delays during the busy periods and vacation periods, which are namely Christmas (Nov-Jan) and summer holiday (August-Sept). All we can ask is that you please be patient with us.
The turnaround time for an order that we declare at the point of sale does not reflect the additional time that it takes for the order to get to you, it is merely the production time. Once the order has left our workshop we cannot promise or give an exact date, because we have no control on the different postal services that will handle the packages. Any claims or complaints in relation to a time after the shipment of your order, you must file with the according delivery service. If your order is returned to us as undeliverable, we will notify you immediately to arrange to resend the package.
We use only high quality materials. Due to fabrics market availability our products may look slightly different from the ones on the photos.
Our sizing chart is general and is based on the fact that we typically cater primarily to semi-professional and professional dancers. All CLAZZDANCE models have been specifically designed for the dancer's body and therefore may fit other shapes improperly. Not every model is meant for every body type. However, because most of the fabrics that we use do stretch generously and can even account for a size up to 30% larger than what is listed on our chart, there is a lot of give in the fit. Provided that you follow the size chart, CLAZZDANCE clothes can fit many body types.